VMware Workspace ONE: UEM Troubleshooting [v21.x]
In this two-day course, you will learn how to investigate, analyze and determine problems that can occur with all the different components of VMware Workspace ONE® UEM. Understanding how to effectively troubleshoot product issues enables administrators to understand how product services communicate and function, thereby optimizing software health and service management. Troubleshooting is the backbone of maintenance and service management.
COD: WS1UEMTS21
Categorie: VMware
Teaching methodology
The course includes educational laboratories in which each student will be able to work in order to complete training exercises that will provide practical experience in using the instrument, for each of the topics covered during the course.
Who should participate
Workspace ONE administrators, account managers, solution architects, solution engineers, sales engineers, technical support engineers, and consultants.
Prerequisites
This course requires completion of one of the following courses:
Outgoing knowledge/skills
By the end of the course, you should be able to achieve the following objectives:
- Summarize basic troubleshooting methodology.
- Explain common troubleshooting techniques in the Workspace ONE UEM console.
- Outline common troubleshooting techniques when integrating business solutions into the Workspace ONE UEM console.
- Summarize common troubleshooting strategies for devices managed by Workspace ONE UEM.
- Discuss common application management troubleshooting techniques in the Workspace ONE UEM console
- Summarize common troubleshooting techniques for managing email in the Workspace ONE UEM console
- Explain common approaches to troubleshooting the Workspace ONE UAG platform and individual edge services.
- Discuss helpful troubleshooting tools like Self-service Portal and VMware Workspace ONE® Assist™
Educational program
1 Introduction to the course
- Introduction and logistics of the course
- Objectives of the course
2 Basics of UEM troubleshooting
- Outline software troubleshooting logic and support methods
- Explain how knowledge of major component process flows can help solve product problems.
- Explain how knowledge of integrated component process flows can help solve product problems.
- Identify the various Workspace ONE UEM log files.
3 UEM console troubleshooting
- Outline best practices for troubleshooting the UEM console
- Identify common issues related to group management and assignments
- Discuss the most common issues related to system settings and UEM console roles.
- Understand how analytic events can be used to identify platform errors.
- Summarize the log collection and analysis steps of the Workspace ONE UEM console.
4 Integration troubleshooting
- Explain common enterprise integrations in Workspace ONE UEM
- Discuss common troubleshooting techniques for the VMware AirWatch® Cloud Connector™.
- Troubleshoot directory services integration issues
- Identify directory user and group synchronization problems
- Troubleshoot issues related to certificate authority integration.
- Explain VMware Workspace ONE® Access™ and VMware Workspace ONE® Intelligent Hub integration and troubleshooting techniques
5 Endpoint troubleshooting
- Compare the connection topology of the endpoints in Workspace ONE UEM
- Discuss tools and resources to help troubleshoot endpoints.
- Summarize best practices for troubleshooting device enrollment issues
- Explain device connectivity troubleshooting techniques.
- Understand how to identify and resolve profile issues
- Identify common compliance policy issues and potential root causes.
6 Application troubleshooting
- Understand the different types of applications and troubleshooting questions
- Examine application management configurations
- Summarize general application troubleshooting tools and resources.
- Describe the general logic of troubleshooting public applications.
- Understand internal application issues and potential causes.
- Explain techniques for troubleshooting purchased applications.
7 Email troubleshooting
- Examine different email architectures and workflows
- Summarize common mistakes associated with email profiles
- Identify tools and resources for troubleshooting email issues.
- Explain VMware AirWatch® Secure Email Gateway™ on UAG troubleshooting techniques.
- Discuss PowerShell integration issues and techniques for solving them.
8 Troubleshooting UAG and edge services
- Examine UAG architecture and edge services workflows
- Understand general UAG configurations
- Explain how to use UAG troubleshooting tools and resources.
- Identify and troubleshoot common Content Gateway issues on UAG
- Summarize VMware Tunnel™ on UAG troubleshooting techniques.
9 Additional troubleshooting tools
- Describe how the Self-Service Portal helps administrators and end users resolve issues.
- Understand how Workspace ONE Assist can help troubleshoot endpoint issues
Duration – 2 days
Delivery – in Classroom, On Site, Remote
PC and SW requirements:
- Internet connection
- Web browser, Google Chrome
- Zoom
Language
Instructor: English
Labs: English
Slides: English
