VMware Workspace ONE: Deploy and Manage plus UEM Troubleshooting Fast Track [V22.x]
In questo corso esteso di cinque giorni, si apprende come applicare le tecniche fondamentali per l’avvio e la manutenzione di una soluzione di gestione degli endpoint multipiattaforma e basata sull’intelligence con VMware Workspace ONE® UEM. Attraverso una combinazione di laboratori pratici, simulazioni e lezioni interattive, si configura e si gestisce il ciclo di vita degli endpoint. Al termine del corso, si acquisiscono le conoscenze fondamentali necessarie per implementare Workspace ONE UEM in modo efficace.
Inoltre, si apprende come applicare le tecniche fondamentali per l’integrazione di VMware Workspace ONE® Accessâ„¢ con Workspace ONE UEM per distribuire applicazioni business-critical in modo sicuro da qualsiasi dispositivo e configurare i controlli di gestione degli accessi. Si apprenderà come Workspace ONE utilizza vari metodi e protocolli di autenticazione per determinare le autorizzazioni di accesso degli utenti e abilitare il single sign-on, e si arriverà a comprendere i principi fondamentali della gestione delle identità e degli accessi.
Infine, imparerete a indagare, analizzare e determinare i problemi che potrebbero verificarsi con i diversi componenti di Workspace ONE UEM. La risoluzione dei problemi è la spina dorsale della manutenzione e della gestione dei servizi. Comprendendo come risolvere efficacemente i problemi del prodotto, gli amministratori possono capire come i servizi del prodotto comunicano e funzionano, ottimizzando così la gestione del servizio e della salute del software.
COD: WODMUEMTFT22X
Categorie: VMware Workspace ONE
Metodologia didattica
Il corso prevede laboratori didattici in cui ciascuno studente potrà lavorare ai fini di portare a termine esercizi formativi che forniranno esperienza pratica nell’utilizzo dello strumento, per ciascuno degli argomenti affrontati durante il corso.
Chi dovrebbe partecipare
Operatori e amministratori di Workspace ONE UEM, account manager, architetti di soluzioni, ingegneri di soluzioni, ingegneri di vendita e consulenti.
Conoscenze/Competenze in uscita
Al termine del corso, dovreste essere in grado di:
- Spiegare e applicare le tecniche fondamentali per avviare e mantenere una soluzione di gestione degli endpoint multipiattaforma e basata sull’intelligence con Workspace ONE UEM.
- Delineare i componenti di Workspace ONE UEM
- Spiegare le caratteristiche e le funzionalità generali abilitate da Workspace ONE UEM.
- Riassumere le funzioni amministrative di base di Workspace ONE
- Spiegare e distribuire le integrazioni comuni di Workspace ONE
- Distribuire in modo sicuro le configurazioni ai dispositivi gestiti da Workspace ONE UEM
- Inserire gli endpoint dei dispositivi in Workspace ONE UEM
- Riassumere le metodologie di gestione alternative per i dispositivi rugged
- Discutere le strategie per mantenere l’ambiente e la salute del parco dispositivi
- Configurare e distribuire applicazioni ai dispositivi gestiti da Workspace ONE UEM
- Analizzare le implementazioni di Workspace ONE UEM
- Abilitare l’accesso alle e-mail sui dispositivi
- Integrare Workspace ONE UEM con i repository di contenuti e le condivisioni di file aziendali.
- Spiegare le caratteristiche e le funzionalità generali che Workspace ONE Access abilita
- Dimostrare come integrare Workspace ONE UEM con Workspace ONE Access
- Riassumere e implementare i servizi di produttività di Workspace ONE nell’ambiente dello spazio di lavoro digitale.
- Spiegare i metodi per abilitare il single sign-on mobile per gli endpoint gestiti nello spazio di lavoro digitale.
- Configurare Workspace ONE Access per supportare SAML 2.0 per l’autenticazione federata in tutta la forza lavoro.
- Riassumere le metodologie di base per la risoluzione dei problemi
- Illustrare le tecniche comuni di risoluzione dei problemi nella console UEM di Workspace ONE.
- Illustrare le tecniche comuni di risoluzione dei problemi durante l’integrazione di soluzioni aziendali nella console UEM di Workspace ONE.
- Riassumere le strategie comuni di risoluzione dei problemi per i dispositivi gestiti da Workspace ONE UEM
- Illustrare le tecniche comuni di risoluzione dei problemi di gestione delle applicazioni nella console UEM di Workspace ONE
- Riassumere le tecniche comuni di risoluzione dei problemi per la gestione della posta elettronica nella console Workspace ONE UEM
- Spiegare gli approcci comuni per la risoluzione dei problemi della piattaforma VMware Unified Access Gatewayâ„¢ e dei singoli servizi edge.
- Illustrare gli strumenti utili per la risoluzione dei problemi, come il Self-Service Portal e VMware Workspace ONE® Assist™.
Programma didattico
1 Course Introduction
• Introductions and course logistics
• Course objectives
• Online resources and references
2 Platform Architecture
• Summarize the features and functionality of Workspace ONE UEM
• Outline the benefits of leveraging Workspace ONE UEM
• Recognize the core and productivity components that make up the Workspace ONE UEM platform
• Summarize high availability and disaster recovery for Workspace ONE Solution
3 Administration
• Navigate and customize the Workspace ONE UEM console
• Summarize the hierarchical management structure
• Explain the features and functions of Workspace ONE Hub Services
• Outline account options and permissions
4 Enterprise Integrations
• Outline the process and needs to integrate with directory services
• Explain certificate authentication and practical implementation with Workspace ONE
• Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console
• Describe VMware Dynamic Environment Manager™ and its architecture
5 Onboarding
• Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management
• Outline the steps for setting up autodiscovery in the Workspace ONE UEM console
• Enroll an endpoint through the VMware Workspace ONE® Intelligent Hub app
• Summarize platform onboarding options
6 Managing Endpoints
• Explain the differences between device and user profiles
• Describe policy management options for Windows and macOS
• Describe the functions and benefits of using compliance policies
• Explain the use cases for Freestyle Orchestrator
• Describe the capabilities that sensors and scripts enable
7 Alternative Management Methods
• Describe the function and benefits of device staging
• Configure product provisioning in the Workspace ONE UEM console
• Understand the benefits of deploying a VMware Workspace ONE® Launcher™ configuration to Android devices
• List the system and device requirements for Linux device management in Workspace ONE UEM
8 Applications
• Describe the features, benefits, and capabilities of application management in Workspace ONE UEM
• Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console
• Describe the benefits of using Apple Business Manager content integration
• Describe the benefits of using server-to-client software distribution
• List the functions and benefits of VMware Workspace ONE® SDK
9 Device Email
• List the email clients supported by Workspace ONE UEM
• Configure an Exchange Active Sync profile in the Workspace ONE UEM console
• Configure VMware Workspace ONE® Boxer settings
• Summarize the available email infrastructure integration models and describe their workflows
• Configure email compliance policies and notifications services
10 Content Sharing
• Describe the benefits of using Content Gateway and the Content Gateway workflows
• Describe the benefits of integrating content repositories with Workspace ONE UEM
• Configure a repository in the Workspace ONE UEM console
11 Maintenance
• Manage endpoints from the Device List View and the Device Details View pages
• Analyze endpoint deployment and compliance data from the Monitor Overview page
12 Workspace ONE Access
• Summarize the benefits of Workspace ONE Access
• Outline the core features and functions that Workspace ONE Access enables
• Navigate the Workspace ONE Access console
• Explain the functions of directory integration with Workspace ONE Access
• Explain the various types of authentication protocols enabled by Workspace ONE Access
13 Integrating Workspace ONE UEM and Workspace ONE Access
• Explain the rationale for integrating Workspace ONE UEM and Workspace ONE Access
• Outline the process of connecting Workspace ONE UEM and Workspace ONE Access
• Explain the integrations workflow
• Summarize the key features of an integrated solution
14 Productivity Integrations
• Identify the functions enabled by Unified Access Gateway
• Outline the purpose of the VMware AirWatch® Secure Email Gateway™ edge service
• Explain the features enabled by the VMware Workspace ONE® Tunnel™ edge service
• Summarize the capabilities enabled by the Content Gateway edge service
15 SAML 2.0 Authentication
• Outline authentication methods supported by Workspace ONE Access
• Summarize the main properties of the SAML protocol
• Summarize the SAML authentication workflow
• Explain the application single sign-on authentication workflow with SAML
16 Mobile Single Sign-On
• Describe the concept of mobile single sign-on
• Outline mobile single sign-on workflows
17 Intelligence and Automation
• Summarize the features of VMware Workspace ONE® Intelligence™
• Outline the benefits of using Workspace ONE Intelligence
18 Fundamentals of Troubleshooting Workspace ONE UEM
• Outline software troubleshooting logic and support methods
• Summarize the main process flows for the Workspace ONE UEM components
• Explain the importance of Workspace ONE UEM process flows for troubleshooting
• Identify different Workspace ONE UEM log files
19 Workspace ONE UEM Console Troubleshooting
• Outline the best practices for troubleshooting Workspace ONE UEM console issues
• Identify common issues related to group management and assignment
• Outline common issues related to Workspace ONE UEM console roles and system settings
• Understand how analytic events can be used to identity platform errors
• Summarize the steps for collecting and analyzing Workspace ONE UEM console logs
20 Integration Troubleshooting
• Outline the common enterprise integrations in Workspace ONE UEM
• Outline common troubleshooting techniques for the VMware AirWatch® Cloud Connector™
• Troubleshoot issues related to Directory Services integration
• Identify directory user and groups synchronization issues
• Troubleshoot issues related to certificate authority integration
• Explain Workspace ONE Access integration and Workspace ONE Intelligent Hub troubleshooting techniques
21 Endpoint Troubleshooting
• Compare the endpoint connection topologies in Workspace ONE UEM
• Outline useful tools and resources for endpoint troubleshooting
• Summarize the best practices for device enrollment troubleshooting
• Explain device connectivity troubleshooting techniques
• Understand how to identify and resolve profile-related issues
• Identify common compliance policy issues and potential root causes
22 Application Troubleshooting
• Explain the different scoping questions for troubleshooting applications
• Review application management configurations
• Summarize the general tools and resources for application troubleshooting
• Describe the general logic of troubleshooting public applications
• Understand internal application issues and potential causes
• Explain purchased application troubleshooting techniques
23 Unified Access Gateway And Edge Services Troubleshooting
• Review Unified Access Gateway architecture and edge service workflows
• Understand Unified Access Gateway general configurations
• Explain how to utilize Unified Access Gateway related troubleshooting tools and resources
• Identify and resolve common issues for Content Gateway on Unified Access Gateway
• Summarize troubleshooting techniques for VMware Workspace ONE® Tunnel™ on Unified Access Gateway
24 Email Troubleshooting
• Review different email architecture and workflows
• Summarize common errors associated with email profiles
• Identify tools and resources for email troubleshooting
• Discuss troubleshooting techniques for AirWatch Secure Email Gateway on Unified Access Gateway
• Outline PowerShell integration issues and techniques to address them
25 Additional Troubleshooting Tools
• Describe how the Self-Service Portal helps administrators and empowers end-users to resolve issues
• Explain how Workspace ONE Assist can help with troubleshooting endpoints
Durata – 5Â giorni
Erogazione – in Aula, On Site, Remoto
Requisiti PC e SW:
- Connessione Internet
- Web browser, Google Chrome
- Zoom
Language
Trainer: Italiano
Labs: Inglese
Slides: Inglese