VMware Workspace ONE: UEM Bootcamp [v21.x]
In this five-day course, you will learn how to apply the fundamental techniques for launching and maintaining an intelligence-driven, cross-platform endpoint management solution with VMware Workspace ONE® UEM. Through a combination of hands-on labs, simulations, and interactive lessons, you configure and manage the lifecycle of your endpoints. You will also learn how to investigate, analyze and determine problems that may occur with all of the different components of Workspace ONE UEM.
You’ll understand how effective product troubleshooting enables administrators to understand how product services communicate and function, optimizing software health and service management. At the end of the five days, you will have the foundational knowledge to effectively manage and conduct basic troubleshooting for Workspace ONE UEM.
COD: WS1UEMBC21
Categorie: VMware
Teaching methodology
The course includes educational laboratories in which each student will be able to work in order to complete training exercises that will provide practical experience in using the instrument, for each of the topics covered during the course.
Who should participate
Workspace ONE UEM operators and administrators, account managers, solution architects, solutions engineers, sales engineers, and consultants.
Prerequisites
This course has no prerequisites
Outgoing knowledge/skills
By the end of the course, you should be able to achieve the following objectives:
- Explain the general features and functionality enabled by Workspace ONE UEM.
- Summarize the essential administrative functions of VMware Workspace ONE®.
- Summarize and implement common Workspace ONE integrations
- Explanation of Workspace ONE UEM integration with directory services
- Explain and implement Workspace ONE edge services
- Enter the device endpoints into Workspace ONE UEM
- Securely distribute configurations to devices managed by Workspace ONE UEM
- Maintain the health of the environment and the device fleet
- Deploy applications to devices managed by Workspace ONE UEM
- Analyze a Workspace ONE UEM implementation
- Summarize basic troubleshooting methodology
- Outline common troubleshooting techniques within the Workspace ONE UEM console
- Discuss common troubleshooting techniques when integrating business solutions into the Workspace ONE UEM console.
- Summarize common troubleshooting strategies for devices managed by Workspace ONE UEM.
- Discuss common application management troubleshooting techniques in the Workspace ONE UEM console
- Summarize common troubleshooting techniques for managing email in the Workspace ONE UEM console
- Explain common approaches to troubleshooting the Workspace ONE UAG platform and individual edge services.
- Discuss helpful troubleshooting tools like Self-service Portal and VMware Workspace ONE® Assist™
Educational program
1 Introduction to the course
- Introduction and logistics of the course
- Objectives of the course
2 Platform architecture
- Summarize the features and functionality of Workspace ONE UEM
- Outline the benefits of using Workspace ONE UEM
- Recognize the core and productivity components that make up the Workspace ONE UEM platform.
3 Administration
- Explain the features and functions of Workspace ONE Hub Services
- Summarize the management hierarchy
- Navigate and customize the Workspace ONE UEM console
- Explain account options and permissions
4 Business Integrations
- Outline the process and needs of integrating with directory services
- Explain certificate authentication and practical implementation with Workspace ONE.
- Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console.
5 Onboarding
- Demonstrate pre-configurations in the Workspace ONE UEM environment for device onboarding
- for management
- Explain the steps for setting up autodiscovery in the Workspace ONE UEM console.
- Enroll an endpoint using the VMware Workspace ONE® Intelligent Hub application
- Summarize platform onboarding options
6 Endpoint management
- Explain the differences between device and user profiles.
- Describe policy management options for Windows 10 and macOS.
7 Alternative management methods
- Describe the function and benefits of device staging.
- Configure product provisioning in the Workspace ONE UEM console
- Understand the benefits of deploying a VMware Workspace ONE® Launcher™ configuration on Android devices.
8 Applications
- Describe the features, benefits, and capabilities of application management in Workspace ONE UEM.
- Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console.
- Describe the benefits of using the Apple Business Manager Content integration
- Describe the benefits of using server-to-client software distribution.
- List the features and benefits of the VMware Workspace ONE® SDK.
9 Email for Devices
- Discuss the email clients supported by Workspace ONE UEM
- Configure an Exchange Active Sync (EAS) profile in the Workspace ONE UEM console
- Configure Workspace ONE® Boxer settings
- Summarize the available email infrastructure integration models and describe their workflows.
10 Sharing Content
- Describe the benefits of using Content Gateway and Content Gateway workflows.
- Describe the benefits of integrating content repositories with Workspace ONE UEM.
- Set up a repository in the Workspace ONE UEM console.
11 Maintenance
- Identify console tools that support maintenance
- Analyze how to implement compliance policies to protect environmental safety.
- Explain the features and functions enabled by Workspace ONE Assist.
12 Intelligence and automation
- Explain the features enabled by VMware Workspace ONE® Intelligence™.
- Summarize and deploy automation
- Describe the features and benefits of using compliance policies
- Explain the Freestyle Orchestrator use case and understand Freestyle workflows.
- Explain the features of sensors and scripts and the steps for creating them.
13 Basics of UEM troubleshooting
- Explain software troubleshooting logic and help methods.
- Explain how knowledge of major component process flows can help solve product problems.
- Explain how knowledge of integrated component process flows can help solve product problems.
- Identify the various Workspace ONE UEM log files.
14 UEM console troubleshooting
- Explain best practices for troubleshooting the Workspace ONE UEM console.
- Identify common issues related to group management and assignments
- Discuss common issues with Workspace ONE UEM console system settings and roles.
- Understand how analytic events can be used to identify platform errors.
- Summarize the log collection and analysis steps of the Workspace ONE UEM console.
15 Troubleshooting integration problems
- Discuss the most common business integrations in Workspace ONE UEM
- Discuss common troubleshooting techniques for the VMware AirWatch® Cloud Connector™.
- Troubleshoot directory services integration issues
- Identify directory user and group synchronization problems
- Troubleshoot issues related to certificate authority integration.
- Explain the integration of VMware Workspace ONE® Access™ and Workspace ONE Intelligent Hub.
- troubleshooting techniques
16 Troubleshooting Endpoints
- Endpoint Connection Topology Comparison in Workspace ONE UEM
- Discuss tools and resources to help you troubleshoot endpoints.
- Summarize best practices for troubleshooting device enrollment issues
- Explain device connectivity troubleshooting techniques.
- Understand how to identify and resolve profile issues
- Identify common compliance policy issues and potential root causes.
17 Troubleshooting applications
- Understand the different application types and troubleshooting questions
- Examine application management configurations
- Summarize general application troubleshooting tools and resources.
- Describe the general logic of troubleshooting public applications.
- Understand internal application issues and potential causes.
- Explain techniques for troubleshooting purchased applications.
18 Troubleshooting email problems
- Examine different email architectures and workflows
- Summarize common mistakes associated with email profiles
- Identify tools and resources for troubleshooting email issues.
- Explain VMware AirWatch® Secure Email Gateway™ on UAG troubleshooting techniques.
- Discuss PowerShell integration issues and techniques for solving them.
19 Troubleshooting UAG and Edge Services
- Examine UAG architecture and edge services workflows
- Understand general UAG configurations
- Explain how to use UAG troubleshooting tools and resources.
- Identify and troubleshoot common Content Gateway issues on UAG
- Summarize VMware Tunnel™ on UAG troubleshooting techniques.
20 Additional troubleshooting tools
- Describe how the Self-Service Portal helps administrators and end users resolve issues.
- Understand how Workspace ONE Assist can help troubleshoot endpoint issues
Duration – 5 days
Delivery – in Classroom, On Site, Remote
PC and SW requirements:
- Internet connection
- Web browser, Google Chrome
- Zoom
Language
Instructor: English
Labs: English
Slides: English
